Events & Fairs
For information on other events and fairs being held at Tobu Department Store Ikebukuro, please visit the TOBU' s official homepage.
Hours/Floor Guide
Business Hours
- B2F - 3F
- From 10:00 a.m. to 8:00 p.m.
- 4F - 8F
- From 10:00 a.m. to 7:00 p.m.
- 9F - 10F UNIQLO
- From 10:00 a.m. to 8:00 p.m.
- 11F - 15F (restaurant street)
- From 11:00 a.m. to 10:00 p.m.
- *Business hours may be changed at some stores.
We will tell about the details in our homepage.
Floor Guide
Service
Coupon Exchange Ticket
This voucher is a 5% discount coupon that can be used at Tobu Department Store Ikebukuro.
- *Only for those with short-term visa status.
- *Not transferable to others.
- Please bring this voucher and your passport to Tourist Information, 2F No. 1.
In exchange for this voucher, you will receive a 5% discount coupon. *Limit one voucher per person. - The 5% discount coupon can be used on purchases of 1,000 yen or more (excluding tax).
(Cash (Japanese Yen), UnionPay card, Alipay+, WeChat Pay only) - This cannot be used in conjunction with Tobu Card, other coupons, or cards.
Discounts do not apply to food products (some discounts available), bargain items, lucky bags, gift certificates, cigarettes, books, Tiffany, Uniqlo, Daiso, Nikohapi Kids, event venues, beverages, cafes, Spice restaurant, Hasegawa, Nojima, Takumi Otsuka, and other products and services designated by our company. For more information, please ask a sales staff member.
FREE Wi-Fi
Free Wi-Fi service is available within the building.
- *Please note that Wi-Fi may not be available in some locations, or may be difficult to connect to depending on the time of day or circumstances.
Temporary Storage for Purchased Items
Coin lockers (charged)
Please note that items cannot be retrieved outside business hours.
- Normal temperature
- Price: Large 500 yen, Medium 300 yen, Small 200 yen
(tax included, 1 day only, same amount for excess at midnight)
1F Entrance No. 2, 2F Entrance No. 11, B2F No. 6 in front of the stairs, B2F No. 11
- Refrigerated
- Price: Small only 300 yen
(tax included / 1 day only, same amount for excess at midnight)
B2F No. 6 in front of the stairs, B2F No. 11, 1F No. 2
Money Exchange
There is a foreign currency exchange machine at the 2F No. 1 duty-free counter.
We accept 14 currencies and 15 languages.
Please feel free to use it when you are shopping! !
Currencies accepted
Languages accepted
English, Chinese (Simplified and Traditional), Korean, Thai, Malaysian, Indonesian, Vietnamese, French, German, Portuguese, Spanish, Italian, Tagalog, Japanese
Tourist Information
The Tourist Information desk at Tobu Department Store Ikebukuro is located at No. 1 on the 2nd floor.
Lost and Found
We will take inquiries about lost or forgotten items in the store.
- Inquiries: Navi Dial/0570-086-102 <Customers are responsible for telephone charges.>
Strollers (loans, returns)
We will lend out strollers to customers with children. <Total of 40 strollers>
- *Please return the stroller to the location where it was lent out.
- Fee: Free
- Eligible: Children aged 1 month to 4 years (48 months) and weighing 20kg or less
- Usage time (same day only): While shopping or eating in the store (until 15 minutes before closing time on B1F and 1F)
Wheel chairs
- *Rental at 1F No. 9 will be suspended for the time being.
- Fee: Free
- Usage time: While shopping or eating in the store (Until 15 minutes before B1F/1F closing time)
- *Only on the day
- *Reservations can be made at the information desk. (Reservations are given priority)
- Inquiries/reservations: Dial 03-5951-5438
- *Please return to the place where you rented the bike.
Payment Methods
Tax Refund
10% Tax Free,No Service Fee
"Some products such as food (except for alcohl) are 8% tax rate"
We refund the total amount of consumption tax in Japan to you.
(There is no service charge. )
Tax will be refunded at the Tax Refund Counter(2F No. 1).
Guide for tax refund
Customers eligible to apply
Non-residents who fall under the following
(no proxy allowed)
Foreign nationals
Foreign nationals with "Temporary Visitor (for those who intend to stay in Japan for 6 months or less)","Diplomat" or "Official" visa status.
Others who are staying in Japan with "CREW MEMBER'S LANDING PERMIT", etc., and U.S. military personnel.
(those who entered under the Japan -U.S. Status of Forces Agreement)
Tax free items and Conditions
General goods
Total purchase amount
More than JPY 5,000
(Tax excluded)
Consumable goods
Total purchase amount
More than JPY 5,000 up to JPY 500,000
(Tax excluded)
Combined total of general and consumable goods
Total purchase amount
More than JPY 5,000 up to JPY 500,000
(Tax excluded)
- *You must take the items out of Japan by no more than 6 months from the date of entry into Japan.
- *'Consumable goods' or 'combined total of general and consumable goods' must be packaged in a sealed plastic bag at the Tax Refund Counter. Those goods are prohibited to be opened and used in Japan.
Tax Refund Procedure
Guide to tax exemption procedures
Tax Refund Counter
2F
10:00~20:00
Required documents
- *You must take the items out of Japan by no more than 6 months from the date of entry into Japan.
- *'Consumable goods' or 'combined total of general and consumable goods' must be packaged in a sealed plastic bag at the Tax Refund Counter. Those goods are prohibited to be opened and used in Japan.
- *Foreign nationals who have entered Japan with their passport may also present the "QR Code for Visit Japan Web Tax Refund".(a screenshot is not acceptable)
- *Credit cards and apps used for payments (including cash payments) must match the name on the passport to be eligible for a tax refund.
Completed
We will refund the full amount of sales tax in cash. (There is no service charge.)
Tax will be refunded at the Tax Refund Counter.
In accordance with the standards of the Japan National Tax Agency to prevent misuse, tax exemption
may not apply for purchases made above and beyond reason-able frequency, quantity, and value.
Thank you for your understanding.
- *Goods purchased for personal use are eligible for this service.
(Goods purchased for commercial purposes are not eligible for tax refund. ) - *You must take the tax-free goods out of Japan.
- *Please present your passport at customs when leaving Japan. If you do not process the tax-free goods, you have to pay the consumption tax at customs.
- *An immigration stamp is required even when using the automated gate or facial recognition.
- *Please comply with import regulations in your country.
- *Foods and beverages, shipping charges, fresh foods, prepared foods, fresh confectioneries, plants, repair and processing fees, etc., and some stores are not eligible for tax exemptions.
- *Application for tax refund can only be made during business hours on the date of purchase.
- *We cannot accept return of goods after tax exemption procedure.
Please ask our Tax Refund Counter clerk for details.
Access
- Address
- 1-1-25 Nishi-Ikebukuro, Toshima-ku, Tokyo 171-8512
TEL. 0570-086-102
- Directly connected to the west exit of Ikebukuro Station
- JR Central Gates 1 and 2
Tobu Tojo Line Central Gates 1 and 2
Seibu Ikebukuro Line B1 Gate (3-minute walk)
Access from Airports
- Narita Airport
- JR Yamanote Line "Nippori" Transfer to Keisei Skyliner approx. 60 min
JR Yamanote Line "Shinjuku" Transfer to Narita Express approx. 90 min
- Haneda Airport
- JR Yamanote Line "Hamamatsucho" Transfer to Monorail approx. 60 min
